Nutmeg Policies
Returns & Refunds
We want you to love every Nutmeg order. If something isn't right, here's how we'll help.
Return Eligibility
Returns are accepted only for items that arrive damaged, defective, or incorrect. Please contact us within 48 hours of receiving your order with photos of the item and packaging.
Non-Returnable Items
Due to the nature of stationery and curated gift boxes, we are unable to accept returns for change of mind or personal preference.
Refunds
Once your request has been reviewed and approved, refunds will be processed to the original payment method within 5–7 business days.
Replacement Orders
If an item arrives damaged or incorrect, we'll gladly send a replacement whenever possible. If a replacement isn't available, a refund will be issued.
Need Help?
Email us at bynutmeg.online@gmail.com and we'll be happy to assist you.
Still have questions?
bynutmeg.online@gmail.com